PROBLEM - VM Citrix Desktop Agent failing to communicate with Citrix DDC

If there is an error in the VM application log as shown below, this indicates there is a problem with the installation of the VDA agent.

 

Event Type:     Error

Event Source:  Citrix Desktop Service

Event Category:          None

Event ID:         1217

Date:               07/10/2011

Time:               11:14:08

User:               N/A

Computer:       VM NAME

Description:

The Citrix Desktop Service failed to obtain a list of delivery controllers with which to register.

 

Please ensure that the Active Directory configuration for the farm is correct, that this machine is in the appropriate Active Directory domain and that one or more delivery controllers have been fully initialized.

 

 

RESOLUTION

In this case the VDA agent on the VM will need to be uninstalled and then reinstalled.
Connect to the VM either by RDP or through the Xen console and login with your w- account.
Open up Add/Remove Programs
Highlight “Citrix Virtual Desktop Agent”, select Remove and reboot when uninstall complete.
Connect to the VM either by RDP or through the Xen console and login with your w- account.
Reinstall the latest Citrix Virtual Desktop Agent.  For WIN7 this can be installed from the SCCM Deployment Console.